This Privacy Policy describes how Abhiram Medical Agencies ("we", "us", or "our"), a pharmaceutical distributor registered in Kamareddy, Telangana, collects, uses, and protects information when you visit our website or contact us for business purposes.
1. Information We Collect
We may collect the following types of information when you interact with our website or contact us:
- Contact Information: Name, phone number, email address, and business/pharmacy name provided voluntarily when you contact us.
- Business Information: Drug license number, GSTIN, and address details shared for the purpose of establishing a distribution relationship.
- Usage Data: Browser type, IP address, pages visited, and time spent on our website (collected automatically via standard web server logs).
- Communication Records: Emails, phone call notes, or messages exchanged with our team.
2. How We Use Your Information
We use collected information solely for legitimate business purposes, including:
- Processing and fulfilling pharmaceutical distribution orders.
- Responding to enquiries and providing customer support.
- Maintaining business records as required by drug regulatory authorities and GST compliance.
- Sending order updates, product availability notices, or business communications.
- Improving our website and service quality.
We do not use your information for advertising, profiling, or sell it to any third party.
3. Sharing of Information
We do not sell, rent, or trade your personal or business information. We may share information only in the following limited circumstances:
- Regulatory Compliance: With government authorities, drug licensing boards, or GST authorities as required by applicable law.
- Pharmaceutical Partners: With supplier companies strictly for the purpose of processing your orders (e.g., confirming authorised retailer status).
- Service Providers: With trusted third-party service providers (e.g., accounting or logistics) under strict confidentiality obligations.
4. Data Retention
We retain business records, including order history and contact information, for a minimum of 7 years as required under the Drugs and Cosmetics Act, 1940, and GST regulations. Website usage data is retained for up to 12 months.
5. Data Security
We take reasonable precautions to protect information against unauthorised access, alteration, disclosure, or destruction. This includes:
- Restricting access to business records to authorised personnel only.
- Using secure communication channels for sensitive business data.
- Maintaining physical security of all paper and digital records.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Website Tracking
Our website may use basic cookies or session data to enhance your browsing experience. We do not use advertising cookies or cross-site tracking technologies. You may disable cookies in your browser settings without affecting core website functionality.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to our regulatory retention obligations.
- Opt out of receiving non-essential business communications.
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website after any changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related queries, concerns, or requests, please contact us: